If you experience any technical difficulties with this online platform, try resolving any issues with the troubleshooting tips below.

If you do not receive an email with your unique link to sign up for the platform

If you experience any issues with logging in, click on the “Forgot password?” link on the login page.

Once you click on that link, you can generate a link to reset your password and access the site. 

You’ll receive an email with a link to reset your password, as in the screenshot below.


If you receive an error message saying the secure connection failed

  • This can happen if you use a proxy or VPN or have other software that intercepts the connection. Check your settings, and, if using a proxy or VPN, try instead to connect directly.

  • It can also be the antivirus software, try temporarily disabling it to see if this is causing the issue.